Welcome to Car Hire Suffolk. These Terms of Service govern your use of our website carhiresuffolk.co.uk and our vehicle rental offerings. By accessing our services, you agree to these terms.
Rental Terms
All vehicle rentals in Suffolk are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or at the time of vehicle pick-up. This agreement outlines the specific terms, conditions, insurance information, applicable charges, and your responsibilities for the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a vehicle with us requires:
- To rent a vehicle from Car Hire in Suffolk, you must be at least 21 years old, although age restrictions may differ based on the vehicle type. Drivers under 25 may incur extra charges. A valid full driving licence, appropriate for the vehicle category, is required, along with identification and proof of your current address. Valid payment information and a security deposit must also be provided, alongside any other criteria outlined in the Rental Agreement.
Booking and Payment Details
- Reservations can be completed via our website, by telephone, or at our Suffolk office. A deposit might be necessary to confirm your booking. The total payment and a security deposit are usually required upon vehicle pickup. All prices are listed in British Pounds (£) and include VAT where applicable. We accept major credit and debit cards, processed securely through trusted payment providers.
Vehicle Pickup and Drop-off
- At the time of vehicle collection, it is your responsibility to conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be completed and signed to document the findings. Upon returning the vehicle, it should be in the same condition as when it was collected, accounting for normal wear and tear. Any new damage will be evaluated and charged as necessary. The vehicle must also be returned with the same level of fuel as at collection; refueling fees will apply if the level is lower. Late returns may result in additional charges, so please inform us as soon as possible if you expect to be late. You will be liable for any parking fines, traffic violations, or other charges incurred during the rental period, along with a processing fee.
Insurance and Liability Terms
- All rentals include basic third-party insurance. You can find comprehensive coverage details and excess amounts in your Rental Agreement. Additional insurance options may be offered to help lower your financial risk. It is advisable to review these options thoroughly. You will be liable for any damage or loss up to the insurance excess, unless you opt for additional coverage. Damage resulting from negligence, misuse, or violation of these Terms remains your responsibility, regardless of insurance provisions.
Cancellation and Modifications
Cancellation and amendment policies differ based on the type of booking and the notice period provided. For precise information, consult your booking confirmation or Rental Agreement. Be aware that late cancellations or failure to show up may incur additional charges.
Prohibited Activities
Prohibited Vehicle Uses
- The vehicle must not be used for illegal activities or purposes. Engaging in racing, rallying, off-roading, or other risky behaviors is prohibited. Transporting hazardous materials is also not allowed. Sub-letting the vehicle or permitting unauthorized drivers is forbidden. Operating the vehicle under the influence of alcohol or drugs is unacceptable. Use the vehicle only for its intended purposes and do not exceed passenger or weight limits. Driving beyond agreed geographical boundaries requires prior authorization.
Breach of these terms may lead to rental cancellation and fees.
Liability Limitations
To the fullest extent allowed by English and Welsh law, Car Hire Suffolk is not responsible for indirect, incidental, special, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claim will not exceed the rental amount you paid in the last year. This limitation does not apply to liability for death or personal injury due to negligence or fraud.
9. Applicable Law
These Terms are regulated by the laws of England and Wales. Disputes will fall under the jurisdiction of English and Welsh courts.
10. Updates to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services indicates acceptance of the revised Terms.
Contact Us
For inquiries regarding these Terms, please reach out to us:
Suffolk Car Hire Services
Suffolk Road, Dartford DA1 5BS, UK
Contact Number::
443332100115